Refund & Cancellation Policy

This Refund & Cancellation Policy explains when refunds may be available for purchases made through Gift Hatke.

Because many Gift Hatke products are personalized and made specifically for each customer, refund and cancellation eligibility may depend on whether production has already begun.

1. Cancelling an Order

If you wish to cancel an order, contact us as soon as possible.

If production has not started, we will try to accommodate your cancellation request.

Once activities such as:

• designing;
• printing;
• engraving;
• cutting;
• personalization; or
• other production work

have begun, cancellation may no longer be possible because the product is being created specifically for you.

2. Approved Refund Situations

A refund may be considered where, depending on the circumstances:

• we cancel an order before fulfilment;
• a prepaid product cannot be supplied;
• an order is confirmed lost and an alternative resolution is not appropriate;
• a defective, damaged or incorrect product qualifies for a refund;
• we are unable to provide an agreed replacement; or
• a refund is otherwise required under applicable law.

3. Personalized Products

A personalized product that has been correctly manufactured according to the customer's submitted or approved information is generally not refundable solely because the customer changes their mind.

However, personalized status does not prevent an appropriate remedy where a product is damaged, defective, incorrect, materially different from what was ordered, or otherwise qualifies under applicable law.

4. Refund Method

Approved refunds will normally be issued to the original payment method where reasonably possible.

For payment methods such as Cash on Delivery, where applicable, we may request suitable bank or payment information to process an approved refund.

Never send sensitive payment credentials such as passwords, PINs, OTPs or complete card security information to our support staff.

5. Refund Processing Time

Once a refund is approved, Gift Hatke will initiate it within a reasonable processing period.

After initiation, the time required for the amount to appear in your account may depend on your:

• bank;
• payment gateway;
• card issuer;
• UPI provider; or
• other payment service provider.

Processing time after initiation is therefore partly outside our control.

6. Shipping Charges

Where an order is refunded because of a verified error or qualifying problem attributable to us, applicable original shipping charges may also be refunded where appropriate.

Shipping charges associated with unsuccessful delivery caused by an incorrect customer address, refusal of delivery or another customer-related reason may not be refundable, subject to applicable law.

7. Partial Refunds

Where only one item in a multi-item order qualifies for a refund, the refund may be limited to the affected item and any directly applicable charges.

8. Duplicate Payments

If you believe you have been charged more than once for the same transaction, contact our support team with:

• order number;
• payment reference; and
• relevant transaction information.

We will investigate the payment records and process any verified duplicate payment appropriately.

9. Failed Payments

If your payment account was debited but Gift Hatke did not receive a successful order confirmation, the transaction may be subject to reconciliation between the payment provider and your bank.

Contact us with the transaction reference if the issue does not resolve within the normal banking/payment-provider processing period.

10. Refund Abuse or Fraud

We reserve the right to investigate refund requests where there is reasonable evidence of fraudulent activity, manipulation, repeated abuse or false claims.

This does not limit legitimate consumer rights.

11. Refund Status

To enquire about a refund, contact:

Gift Hatke Customer Support
Email: support.gifthatke@gmail.com
Phone/WhatsApp: +919509903633

Please provide your order number and, where relevant, the refund or transaction reference.

12. Applicable Consumer Rights

Nothing in this Refund Policy is intended to exclude or restrict rights that a consumer has under applicable law.