Return & Replacement Policy

Last Updated: 15 August 2026

At Gift Hatke, many of our products are individually personalized using customer-provided photographs, names, messages and other details.

For this reason, our return policy differs from that of ordinary non-personalized products.

1. Change-of-Mind Returns

Personalized or custom-made products that have been correctly produced according to the details submitted or approved by the customer are generally not eligible for return solely because of a change of mind.

This includes situations where the customer later decides that they:

  • no longer want the product;
  • prefer another photograph;
  • prefer another design;
  • ordered the wrong customization;
  • provided an incorrect name, date or message; or
  • no longer require the gift.

This does not affect remedies available under applicable consumer law.

2. When We Can Help

Please contact us if you receive a product that is:

  • damaged in transit;
  • defective;
  • materially different from the product ordered;
  • missing an important component;
  • the wrong product; or
  • personalized incorrectly due to an error attributable to Gift Hatke.

Depending on the circumstances, we may offer:

  • replacement;
  • repair or correction where appropriate;
  • re-production;
  • refund; or
  • another reasonable resolution.

3. Reporting a Problem

For the fastest resolution, please notify us within 48 hours of delivery wherever reasonably possible if your product arrives damaged, defective or incorrect.

Please provide:

  • order number;
  • explanation of the issue;
  • clear photographs of the product;
  • photographs of the packaging;
  • shipping label where relevant; and
  • an unboxing video if available.

An unboxing video can help us investigate courier or transit damage, but the absence of a video will not automatically remove any rights you may have under applicable law.

4. Products That Are Generally Not Eligible for Return

Subject to applicable law, a return/replacement may not be available where:

  • the product was correctly personalized according to submitted information;
  • the customer supplied incorrect spelling, dates or names;
  • the wrong photograph was supplied by the customer;
  • the customer approved the relevant design proof;
  • damage occurred after delivery due to mishandling;
  • the product shows normal wear and tear;
  • the item has been intentionally altered after delivery; or
  • the complaint concerns a minor manufacturing variation that does not materially affect the product.

5. Minor Variations

Personalized products may involve natural wood, acrylic, engraving, printing, cutting and manual finishing.

Minor differences in:

  • colour;
  • wood grain;
  • positioning;
  • engraving darkness;
  • dimensions within reasonable manufacturing tolerance;
  • print tone; or
  • material finish

may occur.

Such minor differences do not automatically mean the product is defective.

6. Incorrect Personalization by Gift Hatke

If the information you submitted was correct but we produced the product incorrectly, contact us with photographs.

Once verified, we will provide an appropriate remedy, which may include producing the item again at no additional product cost.

7. Customer Personalization Errors

If we manufacture the product correctly using information you provided but the submitted information contained an error, the product may not qualify for a free replacement.

However, contact us and we will try to determine whether a paid remake or other solution can be offered.

8. Return Authorization

Please do not return a product to us without first contacting our support team.

If a physical return is required, we will provide appropriate instructions after reviewing the request.

Sending an item to an address without authorization may delay processing.

9. Return Shipping

Where a verified defect, incorrect product or other qualifying issue is attributable to Gift Hatke, we may arrange or reimburse reasonable return shipping where required.

Where a return or re-shipment arises from incorrect customer information or another non-defect reason, additional shipping costs may apply.

10. Refunds

Where a refund is approved instead of a replacement, it will be processed according to our Refund Policy.

11. Consumer Rights

Nothing in this policy is intended to remove or limit rights or remedies available to consumers under applicable Indian law.

12. Contact

To report an issue:

Gift Hatke Customer Support
Email: support.gifthatke@gmail.com
Phone/WhatsApp: +919509903633

Please include your order number and photographs of the issue.